Quality, Simplicity, Durability- all Granola products are created with this in mind. If you are not satisfied with our product when you receive it, you may return it to us for a refund. If through wear and tear the product becomes abraded, torn, or broken in any way, we will try our best to repair it. If the product has been used to a point of no repair, then we will help you replace it at a reasonable cost. We make this guarantee because put a lot of attention into making good products. We want your pack or bag to last a lifetime.